Yasal

Cancellation and Refund Policy

Last updated: August 6, 2026

1. General

This policy regulates the cancellation and refund processes for registrations to seminars, courses, congresses, webinars, and similar scientific events organized by the Aesthetic Dentistry Academy Association (“EDAD”), as well as membership applications. These terms are considered valid for all payments made through www.edad.org.tr.

2. Cancellation and Refund Terms

  • Online / Webinar events: For cancellation requests made up to 7 days before the start time of the event, the full amount paid will be refunded. For requests made less than 48 hours before the event, no refund will be given due to digital capacity and operational planning.
  • In-person seminars and congresses: For events requiring physical attendance, cancellations made up to 15 days before the event date will receive a full refund; cancellations made up to 7 days before will receive a 50% refund. No refunds will be given for cancellations made closer to the event date.
  • Membership fee: If your membership application is rejected, the paid fee and any entrance fee will be refunded in full. Once the membership is approved and membership rights (event discounts, digital membership card, etc.) are utilized, no refund will be given as the fee is a periodic service charge.
  • Erroneous / duplicate transactions: In the case of multiple payments made inadvertently for the same event or membership, the full amount of the erroneous transaction will be refunded without deduction.

3. Refund Process and Method

  • Refund requests must be submitted in writing to edad@edad.org.tr with the name-surname and transaction number specified.
  • Approved refund amounts will be automatically returned to the credit or debit card used for the payment via the iyzico infrastructure.
  • The time it takes for the refunded amount to reflect in your account may vary between 7 to 14 business days, depending on your bank's internal processes. Our association has no authority to intervene in bank-related delays.

4. Event Cancellation or Postponement

  • If the event is canceled due to force majeure or technical issues originating from the association, a full refund will be provided to all participants without any deductions.
  • If the event date is changed, participants who cannot attend on the new date will be granted the right to a refund.

5. Exception to the Right of Withdrawal

According to the Distance Contracts Regulation; in contracts related to “the utilization of leisure time for entertainment or relaxation purposes that must be performed on a specific date or period,” the consumer cannot exercise the right of withdrawal. However, our association provides refund convenience in favor of the user under the conditions of article 2 above.

6. Contact

You can contact us for cancellation, refund, and exchange requests:

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